Consumer Protection: Resources

Documents

Guidelines for Consumer Protection in the Context of Electronic Commerce, Organization for Economic Cooperation and Development (OECD), 1999
Best Practice Examples Under the OECD Guidelines on Consumer Protection in the Context of e-commerce, OECD, May 2002
2001 Annual Reports on Consumer Policy in OECD Countries, OECD, Sept. 2002
Report on Consumer Protections for Payment Cardholders, OECD, June 2002
Legal Provisions Related to Business-to-Consumer Alternative Dispute Resolution in Relation to Privacy and Consumer Protection, OECD, July 2000
Building Trust in the Online Environment: Report of Conference on Business-to-Consumer Dispute Resolution, OECD, April 2000
Guidelines for Consumer Protection (as expanded in 1999), United Nations, 1999
Consumer Policy Strategy 2002-2006, European Commission, June 2002
Should I buy? Shopping Online 2001: An International Comparative Study of Electronic Commerce, Consumers International, Sept. 2001
Disputes in Cyberspace 2001. Update of Online Dispute Resolution for Consumers in Cross-Border Disputes, Consumers International, Nov. 2001
Consumer Law Sourcebook 2000: Electronic Commerce and the Global Economy, EPIC Publications 2000

Sites and Newsletters

BNA Internet Law News. Free daily e-mail summary of developments in Internet law around the world.
Econsumer.gov, a joint project of consumer protection agencies from 17 nations.
EU Health and Consumer Protection Directorate. Information from the EU Directorate charged with food safety, public health and consumer protection issues. Free archives and subscription to newsletter.
EurActiv. Information on EU developments in key policy areas such as trade, environment, enlargement, sustainable development, transparency, media and e-commerce. Free archives and email updates.
OECD, Consumer Policy Committee Latest developments from the OECD on cross-border consumer transaction issues.
Project on Out-of-Court Dispute Settlements in Transborder E-commerce, Joint Research Centre, European Community
UNESCO Observatory on the Information Society. Information on the legal, social, and ethical issues of information technologies. Free archives and subscription to newsletter.