Public Voice in Electronic Commerce Organization for Economic Co-operation and Development (OECD)
Paris, France
October 11, 1999For the French version of the program.
Other information including directions to the OECD.
Panel 1 : Protection of Consumer Rights
Panel 2 : Privacy and Personal Data Protection
Panel 3 : Internet Access and Development
Panel 4 : Internet, the Future of Work and Quality of Life
9h30-10h15 - Opening and Keynote Speeches
Opening speaker:
Herwig Schlögl, Deputy Secretary General, OECDKeynote speaker:
Yves Cochet, Vice-President, French National Assembly
10h15-11h30 - Panel 1: Protection of Consumer Rights Summary:
The electronic purchase of goods and services by using the internet provides new opportunities for consumers to use markets and price competition world-wide. However, consumers won't use this new chance if they can't rely on a minimum of common standards of consumer protection. At present, due to the different rules which exist nationally or on the EU level private consumers don't actually have the same consumer rights which they are familiar with in their own country when they buy in the internet. Therefore, it's necessary to agree on common standards of consumer protection dealing, inter alia, with information, applicable law and legal forum, terms and conditions of the contract, consumer complaints and dispute handling or advertising. This panel will discuss how far the OECD guidelines for consumer protection can promote a reliable environment for internet shopping in future and what is left to be done.
Moderator:
Dirk Klasen, Arbeitsgemeinschaft der Verbraucherverbände (AGV) / Trans Atlantic Consumer Dialogue (TACD), E-Commerce Working GroupPanelists:
Joël d'Angio, State Secretariat to Commerce, FranceWibo Koole, Consumer International / Trans Atlantic Consumer Dialogue (TACD)
Pippa Lawson, Public Interest Advocacy Group / Global Internet Liberty Campaign (GILC)
Jim Murray, Bureau Europeen des Unions de Consommateurs (BEUC) / Trans Atlantic Consumer Dialogue (TACD)
Jytte Ølgaard, Forbrugerstyrelsen (FS) / Organization for Economic Co-operation and Development (OECD), Committee for Consumer Policy
11h45-13h00 - Panel 2 : Privacy and Personal Data Protection Summary:
The Internet provides for many opportunities and dangers for the protection of individuals' privacy and personal information. Detailed information about individuals' entire lives including their interests, finances, and health can be collected, processed, and transferred around the world in seconds. Communications can be easily intercepted. Furthermore, worker privacy issues in the digital workplace are becoming a major concern for trade-unions. In response to these dangers, governments around the world are increasingly adopting new data protection and privacy laws. New tools are also being developed which allow for anonymous communications and transactions. This panel will examine some of the new privacy threats and the legal and technical responses that can be implemented on a global level.
Moderator:
David Banisar, Privacy International / Global Internet Liberty Campaign (GILC)Panelists:
Caspar Bowden, Foundation for Information Policy Research (FIPR)Ulf Brühann, Directorate-General XV, European Commission (EC), Media, Information Society and Data Protection
Anne Carblanc, Information, Computer and Communications Policy Division of the OECD Directorate for Science Technology and Industry
Marie Georges, Commission Nationale de L'informatique et des Liberties (CNIL)
Roland Schneider, Trade Union Advisory Committee (TUAC)
14h30 - 15h00 - Discussion : ICANN and Public Participation
in Internet GovernanceDiscussion leader:
Andrew Shapiro, Markle Foundation
15h00-16h15 - Panel 3 : Internet Access and Development Summary:
Recognized as one of the keys to maximizing development, Internet only could reach its positive social potential through access affordability all over the world. However, the deregulation of the Telecom industry hasn't yet resulted in providing universal service. Major studies and surveys show that market forces investments aren't present in the places where access is most needed. This applies not only in poor communities of rich countries, but also, a fortiori, in developing countries, specially in rural areas : in its 1999 report on development, the UNDP shows the disparity of the Internet access users ratios among different parts of the world. Moreover, Internet governance is becoming a very hot issue, and new international bodies are being created to manage related questions, like the Domain Name System resolution. Panelists will present the status of Internet access in various parts of the world, and discuss the necessity of a regulatory framework to create the real conditions for universal access and affordability, in view of a fair Internet development and use.
Moderator:
Meryem Marzouki, Imaginons un Reseau Internet Solidaire (IRIS) / Global Internet Liberty Campaign (GILC)Panelists:
Alain Baron, SUD-PTTTracy Cohen, LINK Centre, Graduate School of Public and Development Management, University of the Witwatersrand
Eric Goldstein, Human Rights Watch, Middle East and North Africa Division / Global Internet Liberty Campaign (GILC)
Andy Oram, Computer Professionals for Social Responsibility (CPSR) / Global Internet Liberty Campaign (GILC)
16h30 - 17h45 - Panel 4 : Internet, the Future of Work and Quality of Life Summary:
The Internet, particularly through electronic commerce, is considerably modifying relations between businesses and customers as well as between businesses themselves. This will effect working life as well as everyday life. It will also effect international relationships and trade agreements. Till now, these impacts have not been addressed sufficiently by national governments and international institutions. Instead, their main concerns were directed to promote and to ensure both free flow of capital and free trade of goods and services. However, new social challenges and new issues, brought about by the ever growing use of the internet for commercial purposes, have not been put on the political agenda. The panel is going to explore some of the challenges related to the transition towards the establishment of digital marketplaces. Particular attention will be given to the impact of e-commerce upon manufacturing industry and other sectors of the economy like services, media, to employment and employment strategies of firms, to education and training (skill developments, skill requirements), to the change working conditions and to the need to ensure social cohesion. Furthermore, the panel will deal with the impact of electronic commerce on the national taxation systems, with intellectual property rights and patentability issues. In short: this panel will discuss opportunities and ways to ensure that the ever growing use of the internet goes along with democracy, social responsibility, equal opportunities and inclusion of all. It is intended to contribute to a framework towards a fair Internet development and use from an inclusive Public Voice perspective.
Moderator:
Angelo Gennari, Confederazione Italiana Sindacati Lavoratori (CISL) / Trade Union Advisory Committee (TUAC)Panelists:
Georg Erber, Deutsches Institut für Wirtschaftsforschung (DIW)Serge Leroux, L'Institut Syndical d'Etudes et de Recherches Economiques et Sociales (ISERES)
Alain Lipietz, European Parliament, Green Party - France
Philippe Quéau, Communication, Information and Informatics Division, United Nations Educational, Scientific and Cultural Organization (UNESCO)
Joel S. Yudken, American Federation of Labour & Congress of Industrial Organizations (AFL-CIO), Public Policy Department / Trade Union Advisory Committee (TUAC)
17h45 - 18h15 - Conclusion Summary of key outcomes:
Marc Rotenberg, Electronic Privacy Information Center (EPIC) / Global Internet Liberty Campaign (GILC) / Trans Atlantic Consumer Dialogue (TACD)Response:
John Dryden, Information, Computer and Communications Policy Division of the OECD Directorate for Science Technology and Industry